Terms Of Service

Terms of Service

Gardens & Driveways UK

Last updated: 11 August 2026

These Terms of Service govern your use of the Gardens & Driveways UK website and your purchase of products and services from us. By using our website or placing an order, you agree to these terms.

1. About Us

Gardens & Driveways UK provides landscaping products, materials, installation services and related services to domestic customers, trade professionals and businesses.

Our services include the supply and installation of landscaping products, including paving, artificial grass, composite decking, composite fencing and other outdoor products, together with selected equipment and machinery hire.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our systems.
Copy or reproduce our website content without permission.
Introduce viruses, malicious code or harmful material.
Interfere with the operation or security of the website.

We reserve the right to suspend or restrict access where we reasonably believe the website is being misused.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images, colours, measurements and specifications displayed on our website are accurate.

However, colours and appearances may vary depending on your device, screen settings, lighting and natural product variations.

Natural materials such as stone and paving may contain variations in colour, texture, markings and surface appearance. These variations are natural characteristics and should not automatically be considered defects.

Where colour or finish is particularly important, we recommend requesting a sample before placing a large order.

4. Prices

All prices displayed on our website are shown in pounds sterling (£).

Prices and product availability may change without notice.

Where applicable, VAT will be charged at the prevailing rate.

We reserve the right to correct obvious pricing or listing errors. If an order has been placed using an obvious pricing error, we will contact you before processing the order further.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered accepted until we have confirmed acceptance of the order.

We reserve the right to refuse or cancel an order where:

A product is unavailable.
There is an obvious pricing or listing error.
We are unable to deliver to the requested location.
Payment has not been successfully received.
We reasonably suspect fraudulent activity.
A product has been discontinued or incorrectly listed.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Product Availability

We aim to keep website stock information accurate, but availability can change.

If a product becomes unavailable after you place an order, we will contact you where appropriate to discuss an alternative, revised delivery date or refund.

7. Delivery

Delivery times provided on our website or at checkout are estimates unless expressly stated otherwise.

Delivery dates may be affected by stock availability, supplier delays, weather, traffic, access restrictions and circumstances outside our reasonable control.

For palletised, heavy or oversized products, customers must ensure that suitable access is available for delivery.

You are responsible for informing us of any access restrictions that could affect delivery.

We may use third-party delivery providers for certain orders.

8. Delivery Access

Before ordering large or heavy landscaping materials, customers should ensure that the delivery location can safely accommodate the delivery vehicle.

You should inform us of:

Narrow roads.
Restricted access.
Weight restrictions.
Low bridges.
Private roads.
Gates or restricted entrances.
Other access limitations.

If a delivery cannot be completed because suitable access was not available, additional delivery or collection charges may apply.

9. Checking Your Delivery

Customers should inspect products as soon as reasonably possible after delivery.

If goods appear damaged, incorrect or incomplete, please contact us promptly and provide photographs where possible.

Products should not be installed if you believe they are damaged or incorrect.

Installation of products may affect our ability to assess a subsequent complaint, so please contact us before installation where there is an apparent issue.

10. Returns and Refunds

Returns and refunds are dealt with in accordance with our Refund & Returns Policy and applicable UK consumer law.

Certain products may have specific return restrictions due to their nature, including bespoke, customised, specially ordered, cut or made-to-measure products.

Nothing within these Terms removes or restricts your statutory consumer rights.

11. Installation Services

Where Gardens & Driveways UK provides installation or landscaping services, the scope of work will be based on the quotation or agreement provided to the customer.

The customer is responsible for ensuring that information supplied to us regarding the property, access and proposed works is accurate.

Additional work may be required if unforeseen conditions are discovered, including unsuitable ground conditions, buried services, drainage issues, structural problems or other circumstances that could not reasonably have been identified before work began.

Where additional work is required, we will discuss the requirements and any additional costs with the customer where reasonably possible before proceeding.

12. Quotations

Unless otherwise stated, quotations are based on the information available to us at the time of preparation.

A quotation may be subject to change if:

The project specification changes.
Additional materials or labour are required.
Ground conditions differ from those reasonably anticipated.
Access conditions differ from those provided.
The customer requests additional work.
Material or supplier costs change before acceptance.

A quotation is not a guarantee that additional unforeseen work will not be required.

13. Customer Responsibilities for Installation

Customers must provide reasonable access to the property and working area.

Where applicable, customers are responsible for obtaining permissions, consents or approvals required for the proposed works unless expressly agreed otherwise.

The working area should be reasonably clear and accessible before installation begins.

We cannot be responsible for delays caused by circumstances outside our reasonable control or by information supplied incorrectly by the customer.

14. Guarantees and Warranties

Where a product or installation is advertised as having a specific guarantee or warranty, the applicable terms and conditions of that guarantee or manufacturer's warranty will apply.

Guarantees may be subject to correct installation, maintenance and normal use.

A guarantee does not normally cover damage caused by misuse, neglect, accidental damage, unauthorised alterations or circumstances outside the manufacturer's or installer's reasonable control.

15. Equipment and Machinery Hire

Where we offer equipment, machinery or tool hire, additional hire terms may apply.

Customers hiring equipment are responsible for using the equipment safely and in accordance with the manufacturer's instructions.

Equipment must be returned in the condition in which it was supplied, subject to reasonable wear and tear.

Customers may be responsible for damage, loss, theft or misuse of hired equipment, subject to the applicable hire agreement.

16. Trade Customers

Trade customers may be subject to separate trade account terms, payment terms, pricing arrangements or delivery conditions.

Where separate trade terms have been agreed, those terms will apply in addition to these Terms of Service where applicable.

17. Payments

Payment must be made using the payment methods available through our website or as otherwise agreed with us.

For certain products or services, a deposit or advance payment may be required.

Where payment is not received in accordance with the agreed terms, we reserve the right to delay supply or suspend services until payment has been received.

18. Intellectual Property

All content on this website, including text, photographs, graphics, logos, branding, designs and other materials, is owned by or licensed to Gardens & Driveways UK unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission.

19. Third-Party Links and Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or policies of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

20. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

Maintenance, technical problems, security issues or circumstances outside our control may occasionally affect website availability.

21. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

Subject to your statutory rights, we will not be responsible for losses caused by circumstances outside our reasonable control.

Customers should follow all product instructions, manufacturer's guidance and safety information supplied with products and equipment.

22. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include severe weather, flooding, fire, transport disruption, strikes, supplier failures, shortages, government restrictions, accidents, infrastructure failures or other unforeseen events.

23. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may need to be processed to fulfil orders, arrange deliveries, provide services and communicate with you about your purchase.

24. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page and will apply to future use of the website and future orders.

25. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that may apply.

26. Contact Us

If you have any questions about these Terms of Service, an order or one of our services, please contact us: